FAQ

Frequently asked questions you may have as a customer or stockist

PRODUCTS

Commonly asked questions about our products and materials.

Each time you burn your candle it is important to let the wax melt all the way to the sides of the glass jar. The first time may take several hours to burn all the way to the edges, after that it will melt faster. If you extinguish the candle before the wax has melted all the way to the edge, you will create a “tunnel” in the wax and it will not melt evenly past this point, wasting much of the burn time.

We recommend keeping the wick trimmed. Especially after burning, the wick can “bloom” and become enlarged, creating a bigger flame than necessary while burning. Trim before lighting and discard the trimmings, do not leave in wax.

To burn the incense, light the tip of the cone with a match or lighter. Allow the flame to burn for several seconds to establish an ember before blowing out. Set on a heat safe surface, such as one of our burning dishes, and let the scent permeate your room and mood. Cones burn for approx. 30 minutes but scent will linger for hours.

Jack’s Daughters is committed to using high quality natural ingredients for both the body and home environment. Our liquid hand soaps and lotions are formulated with 95% natural and certified organic ingredients that you can feel good about using. Our candles have a clean burning vegetable wax blend (coconut & apricot oils) with a lead-free cotton wick. None of our products contain parabens, sulfates, phthalates, formaldehydes, artificial colors, nor are they ever tested on animals.

We use perfume grade fine fragrance oils to scent all of our products to ensure a high quality, shelf stable, and consistent product. Some scent blends may also contain essential oils. Our fragrances are free from carcinogens and reproductive toxins and meet stringent consumer safety guidelines.

All of our products are made in the USA (California & Missouri). In efforts to reduce the use of plastics, all of our products are housed in reusable and recyclable glass containers, and packaged in recyclable cardboard boxes. Your purchase supports women-owned businesses and creative makers.

LOCATIONS & STOCKIST

Here are some commonly asked questions regarding locations and stockist.

You can view our events for all local and upcoming events or stockists page for a full list of retailers that carry Jack's Daughters.

To become a stockist please reach out on our stockists page and we will contact you for more information.

*Ask us about custom scents lines curated for you (certain rules and exclusions may apply).

SHIPPING & RETURNS

Here are some commonly asked questions regarding shipping and returns.

Shipping rates are for the continental US only.

Please contact us at hello@jacksdaughters.com if you would like to arrange for shipping outside the US.

We make every effort to ship orders within 7 business days (We do not ship on Saturday, Sunday or holidays). Please allow 7-10 business days for your order to arrive.

Jack’s Daughters is not responsible for service transit times due to inclement weather or peak delivery times.

A full refund may be obtained for any product unopened, unused, and in its original packaging, returned within 14 business days of purchase if the customer has changed their mind.

Store credit may be obtained for any product that is unopened, unused and in its original packaging within 30 business days of purchase of purchase if the customer has changed their mind.

Your refund or store credit will be issued after the item(s) are received in our facility and inspected.

No refunds, exchanges or store credit may be obtained after 30 days of purchase.

We cannot provide refunds, store credits or exchanges for damaged or used items. To begin a return or exchange visit our Return Form.

If your item(s) arrive damaged, you will be issued a replacement or offered store credit. All damage claims must be made within 48 hours of receipt of an item.

Please inspect your items immediately for damages and contact us for a return label and a replacement order.

Shipping damages must be recorded with photos of the condition of the box in order to file a claim. To begin a damage claim please email hello@jacksdaughters.com.

In the unfortunate scenario of a lost or stolen package, we can offer a replacement, or a store credit. If a package tracking is reported as delivered, but you have not received your package, we cannot refund the entire purchase and shipping fee due to the shipment being fulfilled on our end. Thank you for your understanding.